ace3665 Terms & Conditions

These Terms & Conditions ("Terms") constitute the entire agreement between you ("the Player", "you", "your") and ace3665 ("the Company", "we", "us", "our") regarding your use of the ace3665 online casino and sports betting platform, including all related services, features, content, applications, and mobile interfaces accessible via ace3665.net and any associated subdomains or applications.

These Terms apply to all registered users of the ace3665 platform, including individuals who access the platform via desktop browsers, mobile browsers, or any other supported access method. They apply to all activities on the platform including but not limited to: account registration, deposits, withdrawals, casino gameplay, sports betting, live casino participation, bonus claiming, promotional participation, and customer support interactions.

ace3665 operates as an online gaming and sports betting platform primarily serving the Bangladesh market. All services are provided in English. All account balances, deposits, and withdrawals are denominated in Bangladeshi Taka (৳). References to monetary amounts in these Terms shall be understood to be in Bangladeshi Taka unless explicitly stated otherwise.

These Terms should be read in conjunction with our Privacy Policy and Responsible Gaming Policy, both of which form part of your overall agreement with ace3665. In the event of any conflict between these Terms and any other document on the ace3665 platform, these Terms shall take precedence unless explicitly stated otherwise in writing by ace3665.

ace3665 reserves the right to update, amend, or replace these Terms at any time. Any material changes will be communicated to registered players via the email address associated with their account or via a prominent notice on the platform. Continued use of the platform following the effective date of any amendment constitutes acceptance of the revised Terms.

To be eligible to register and maintain an account with ace3665, you must satisfy all of the following criteria at all times:

• You are at least 18 years of age at the time of registration and remain so throughout your use of the platform.
• You are accessing the platform voluntarily and for your own personal entertainment purposes only.
• You are not acting on behalf of any third party, business entity, or commercial organisation.
• You are not a resident of any jurisdiction where online gambling is explicitly prohibited by applicable law.
• You are not a current employee, contractor, agent, or immediate family member of an employee of ace3665 or any of its affiliated companies, game providers, or payment partners.
• You do not currently hold, and have not previously held, a self-excluded status on ace3665 or any affiliated platform.
• You have not been excluded from gambling activities by any applicable regulatory or judicial authority.

ace3665 reserves the right to request documentary proof of age and identity at any point during your use of the platform. Acceptable documentation includes, but is not limited to, a valid national identity card, passport, or driver's licence. Where age or identity cannot be satisfactorily verified, ace3665 will suspend the relevant account pending resolution, and will withhold any pending withdrawals until verification is complete.

If it is established at any time that a player has provided false information regarding their age or identity during registration, ace3665 reserves the right to close the account with immediate effect, void all bets and winnings generated on that account, and retain any funds deposited in accordance with applicable regulatory and fraud prevention obligations.

ace3665 employs third-party age and identity verification services and cooperates fully with any lawful request from relevant authorities regarding underage access. Parents and guardians are strongly encouraged to use parental control software to prevent underage individuals from accessing online gambling platforms.

To access the full range of services offered by ace3665, you must create a registered account. The registration process requires you to provide accurate, complete, and current personal information including your full legal name, date of birth, residential address, email address, and preferred payment method. You agree to keep this information updated at all times and to notify ace3665 promptly of any changes.

Single Account Policy: Each individual is permitted to hold one and only one ace3665 account. The registration of multiple accounts by the same individual, whether using the same or different personal details, is strictly prohibited. If ace3665 identifies multiple accounts registered to the same individual, all accounts except the oldest verified account may be closed, any bonuses claimed across those accounts will be voided, and all related winnings may be forfeited.

Account Credentials: Upon registration, you will select a username and password. You are entirely responsible for maintaining the security and confidentiality of your login credentials. ace3665 will never ask you to share your password via email, live chat, or any other communication channel. You must not share your account credentials with any other person under any circumstances. ace3665 accepts no liability for losses resulting from unauthorised access to your account where such access occurred due to your failure to maintain credential security.

Password Standards: Your password must meet the minimum complexity requirements specified on the registration page. You are strongly advised to use a unique password not used on any other online service, and to change your password periodically. Two-factor authentication, where available, is strongly recommended.

KYC Verification: ace3665 is required to conduct Know Your Customer (KYC) verification checks on all player accounts prior to processing withdrawal requests. KYC documentation may include: a government-issued photo identity document, proof of residential address dated within the last three months, and in some cases proof of ownership of the payment method used for deposits. Failure to provide satisfactory KYC documentation within the period specified by ace3665 may result in account suspension and withholding of funds pending resolution.

Account Responsibility: You agree that all actions taken within your ace3665 account — including all bets placed, games played, bonuses claimed, deposits made, and withdrawal requests submitted — are your sole responsibility. ace3665 will not reverse or void transactions on the basis that your account was accessed without your knowledge unless you have promptly reported the unauthorised access and cooperated fully with our investigation.

ace3665 supports a range of local and international payment methods designed specifically for the convenience of players in Bangladesh. Accepted payment methods currently include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. ace3665 reserves the right to add or remove payment methods at any time without prior notice.

Deposits: All deposits to your ace3665 account must be made using a payment method registered in your own name. Third-party deposits — where the payment source belongs to a person other than the registered account holder — are strictly prohibited and will result in the return of funds and potential account suspension. Minimum deposit amounts vary by payment method and are displayed on the deposit page within your account. In most cases, deposits are credited to your ace3665 wallet instantly or within a few minutes of successful payment confirmation.

Withdrawals: Withdrawal requests are subject to KYC verification being completed satisfactorily. Once KYC is approved, withdrawals are typically processed within one to three business days, subject to the policies of the receiving payment provider. ace3665 aims to return withdrawals to the same payment method and account used for the corresponding deposit wherever this is technically possible. Minimum withdrawal amounts and any applicable processing parameters are displayed within the withdrawal section of your account dashboard.

Currency: All ace3665 account balances are maintained in Bangladeshi Taka (৳). Deposits made in other currencies will be converted at the applicable rate at the time of processing; ace3665 is not responsible for any exchange rate fluctuations or conversion fees applied by your bank or mobile financial service provider.

Transaction Fees: ace3665 does not charge fees on standard deposits or withdrawals. However, your payment provider may apply their own transaction charges. You are responsible for reviewing and understanding the fee structure of your chosen payment method before initiating transactions.

Refused or Returned Transactions: ace3665 reserves the right to refuse, reverse, or place a hold on any deposit or withdrawal that it reasonably suspects to be connected with fraudulent activity, money laundering, or violation of these Terms. In such cases, the relevant funds may be withheld pending investigation and, where applicable, reported to relevant authorities in accordance with applicable law.

ace3665 offers various promotions from time to time, including welcome bonuses, reload bonuses, free spins, cashback offers, cricket season specials, and seasonal promotions tied to Bangladesh national events such as Eid, Pohela Boishakh, and BPL cricket season. Each promotion is governed by its own specific terms, which are published on the relevant promotion page and must be read in full before claiming any offer.

Wagering Requirements: Unless explicitly stated otherwise, all bonus funds and free spin winnings credited to your ace3665 account are subject to wagering requirements. The wagering requirement specifies how many times the bonus amount (or bonus plus deposit amount, as applicable) must be wagered through eligible games before a withdrawal can be requested. The applicable wagering multiplier for each promotion is stated clearly in the promotion-specific terms.

Eligible Games: Not all games on the ace3665 platform contribute equally to wagering requirements. Typically, slots contribute 100% of each bet toward the wagering target, while certain live casino, table games, and sports bets may contribute at a reduced rate or not at all. The contribution rates for each game category are specified in the individual promotion terms.

Bonus Expiry: All bonuses are subject to an expiry period, after which unused bonus funds and any pending wagering requirements will be removed from your account without notice. The expiry period applicable to each bonus is stated in the promotion terms at the time of claiming. ace3665 is not obligated to provide reminders regarding approaching bonus expiry.

One Bonus at a Time: Unless a specific promotion explicitly states otherwise, only one bonus may be active in your ace3665 account at any given time. Claiming a new bonus while a previous bonus remains active may result in the forfeiture of the earlier bonus balance.

Bonus Abuse: ace3665 maintains strict policies against bonus abuse, including but not limited to: claiming multiple bonuses through duplicate accounts, exploiting mathematical loopholes in bonus structures, using automated tools to maximise bonus value, and placing contradictory bets to guarantee winnings regardless of outcome. Any player found to be engaging in bonus abuse will have all relevant bonus funds and winnings voided and their account may be permanently closed.

Maximum Withdrawal from Bonus: Some promotions impose a cap on the maximum amount that can be withdrawn from winnings generated with bonus funds. Where such a cap applies, it will be stated clearly in the promotion-specific terms. Winnings in excess of the stated cap will be removed from the account balance upon withdrawal request.

All bets and game rounds placed on ace3665 are subject to the specific rules applicable to the relevant sport, event, or game. By placing a bet or initiating a game round, you acknowledge that you have read and understood the applicable rules and accept the outcome as final subject to the terms below.

Sports Betting: ace3665 offers betting markets on cricket (including BPL, T20 World Cup, IPL, and international matches featuring the Bangladesh Tigers), basketball, Dragon Gate, and other sports and events as available. All sports bets are placed at the odds displayed at the time the bet is confirmed. Once a bet is confirmed and accepted, it cannot be cancelled, amended, or withdrawn by the player except where the platform explicitly offers a "cash out" feature on the relevant market.

Void Bets: ace3665 reserves the right to void any bet in circumstances including but not limited to: obvious pricing errors, match abandonment or cancellation, technical malfunctions during bet placement, or evidence of manipulation of the event on which the bet was placed. Voided bets are returned to the player's account balance at the original stake value.

Casino Games: All casino games on the ace3665 platform use certified RNG (Random Number Generator) systems or, in the case of live dealer games, real-time physical dealing. Game results are final and binding once a round is completed. In the event of a technical disconnection during a game round, the round outcome will be determined by the game server record, which is considered the authoritative source.

Minimum and Maximum Stakes: Minimum and maximum bet limits apply to all betting markets and casino games and are displayed within the relevant game or market interface. ace3665 reserves the right to adjust stake limits at any time and may impose individual account limits where necessary to manage risk exposure.

Responsible Use of In-Play Markets: Live in-play betting markets for cricket and other sports are updated in real time. It is the player's responsibility to be aware of the current match situation before placing in-play bets. ace3665 accepts no responsibility for bets placed based on information that was accurate at the time of placement but had changed by the time the bet was processed due to latency or connectivity issues on the player's side.

The following activities are strictly prohibited on the ace3665 platform. Any player found to have engaged in prohibited conduct will face immediate account suspension, forfeiture of funds, and may be reported to relevant authorities where required by law.

• Registering more than one account, or registering an account in another person's name or using false identity documents.
• Using automated software, bots, artificial intelligence tools, or any other non-human mechanism to access or interact with the platform, place bets, or claim bonuses.
• Exploiting software errors, bugs, glitches, or malfunctions in any game or system to gain an unfair advantage. Any winnings generated through exploitation of a software error will be voided.
• Engaging in any form of collusion with other players, including pre-arranging outcomes in poker or other competitive games.
• Using the ace3665 platform for any form of money laundering, including cycling funds through the platform without genuine gaming intent.
• Attempting to place bets using stolen payment credentials, fraudulent bank accounts, or misappropriated bKash, Nagad, or Rocket accounts.
• Threatening, harassing, or abusing ace3665 staff or other players via any communication channel.
• Attempting to access the accounts, personal information, or funds of other players through any means.
• Reproducing, republishing, or commercially exploiting any content, odds data, game interfaces, or proprietary information from the ace3665 platform without express written authorisation.

ace3665 uses sophisticated fraud detection systems that monitor all account activity for patterns consistent with prohibited conduct. Where suspicious activity is identified, ace3665 may freeze the relevant account pending investigation without prior notice. During any investigation, all withdrawal requests from the account may be held pending the outcome.

Closure by the Player: You may close your ace3665 account at any time by submitting a written request to our support team at [email protected]. Upon receipt of a closure request, ace3665 will process any pending withdrawal of verified real-money funds remaining in your account balance, subject to all applicable verification requirements being satisfied. Bonus funds remaining in the account at the time of closure will be forfeited. Account closure requests are typically actioned within two business days.

Closure by ace3665: ace3665 reserves the right to suspend or permanently close any player account at its sole discretion, including but not limited to situations where: the player has breached any provision of these Terms; the player has provided false, inaccurate, or misleading information at any stage; the player's account is associated with prohibited conduct, fraud, or money laundering; continued operation of the account would expose ace3665 to legal, regulatory, or reputational risk; or the player has been identified as a vulnerable individual for whom continued gambling access is not in their best interest.

Self-Exclusion: Players who feel that gambling is becoming a problem may request self-exclusion at any time. Self-exclusion options include temporary cooling-off periods (ranging from 24 hours to 6 months) and permanent self-exclusion. Self-exclusion requests take effect immediately upon processing. During a self-exclusion period, ace3665 will make reasonable efforts to prevent the player from creating new accounts or accessing the platform. Players who have self-excluded should not attempt to circumvent exclusion measures; any account created in violation of a self-exclusion will be closed and all funds forfeited.

Dormant Accounts: An account is considered dormant if there has been no login or account activity for a continuous period of 12 months. ace3665 will notify the player by email before applying any dormancy policy. Dormant account policies, including any applicable administrative fees, will be communicated via the email address registered to the account.

ace3665 provides its platform and services on an "as available" basis. While we make every effort to ensure continuous, uninterrupted service, we do not guarantee that the platform will be free from errors, interruptions, or technical faults at all times. Scheduled maintenance, emergency outages, and circumstances beyond our control may affect platform availability.

To the fullest extent permitted by applicable law, ace3665 shall not be liable for:

• Any loss of profits, revenue, data, goodwill, or anticipated savings arising from your use of or inability to use the platform.
• Any losses arising from circumstances beyond ace3665's reasonable control, including telecommunications failures, internet outages, power interruptions, acts of government, or natural disasters.
• The conduct or content of any third-party game provider whose titles are hosted on the ace3665 platform. Issues with specific games should be directed to the relevant provider.
• Any financial losses sustained as a result of betting or playing casino games on the platform. Gambling involves inherent financial risk, which the player accepts in full by participating.
• Any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform, even if ace3665 has been advised of the possibility of such damages.

Nothing in these Terms shall limit or exclude ace3665's liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

ace3665 reserves the right to amend, update, or replace these Terms & Conditions at any time. Changes may be made to reflect updates in our services, changes in applicable law or regulation, feedback from our player community, or operational requirements. The date of the most recent revision is displayed at the top of this page.

Where changes to these Terms are material — meaning they significantly affect your rights or obligations as a player — ace3665 will provide notice via the email address registered to your account and/or via a prominent announcement on the platform prior to the changes taking effect. The notice period will be reasonable and proportionate to the significance of the change.

For non-material changes (such as corrections of typographical errors, clarifications of existing provisions, or minor formatting updates), ace3665 may update these Terms without advance notice. In all cases, the version of the Terms published on this page at ace3665.net/terms-conditions represents the current, binding agreement between you and ace3665.

If you do not agree to any revised Terms, you must cease using the ace3665 platform and may request account closure as described in Section 8. Continued use of the platform after the effective date of any amendment constitutes your acceptance of the revised Terms in full.

For questions about these Terms & Conditions, please contact our support team at [email protected]. Our team is available 24/7 in both English and Bengali and will endeavour to respond to all terms-related queries within one business day.